1. About This Policy
HERZA, LTD, 71-75 Shelton Street Covent Garden, London, WC2H 9JQ, United Kingdom is responsible for personal information processed for HERZA.IO enquiries, sales and account administration. This draft describes the proposed commercial service. Before online sales launch, it will be updated to identify the actual contact channel, providers, processing locations and retention arrangements. You may currently address privacy correspondence to the postal address above.
2. Information And Purposes
The current enquiry-brief tool runs locally in your browser and does not submit its fields to HERZA. Hosting infrastructure may process IP addresses, request times, browser information and security logs to deliver and protect this website. When sales and support become available, we may collect contact details, company details, order and invoice records, correspondence and information you choose to provide for support. Do not send credentials or unnecessary end-customer information.
3. Lawful Bases
We use contract necessity for requested quotations, orders, delivery and support; legal obligations for required tax and accounting records; and legitimate interests for proportionate security, fraud prevention and business communications, after considering your rights. Optional marketing and non-essential tracking will use consent where required. You may withdraw consent at any time without affecting earlier lawful processing.
4. Licensing And Support Data
Where a product requires licence validation, its product notice will describe the installation identifiers processed, such as licence key, installation domain, IP address and software version. Validation supports entitlement checks and misuse prevention. No access to your customer database is implied. If support requires us to process your customer data on your behalf, the parties must first agree appropriate processor terms and secure access arrangements.
5. Sharing And International Processing
Personal information may be handled by hosting, payment, billing, licensing and support providers where necessary to deliver the purchased service, and by professional advisers or authorities where required by law. The live service must identify material providers and any overseas processing before collection. Restricted international transfers require an applicable adequacy decision or appropriate contractual safeguards and any required transfer assessment. We do not sell personal information.
6. Retention
Proposed retention schedule, subject to operational confirmation before sales launch: unsuccessful enquiries up to 12 months after the last contact; closed support tickets up to 24 months; security logs up to 90 days; licence entitlement records for the licence term plus 24 months; and accounting records normally six years after the relevant financial year. Records may be retained longer where law or a documented dispute requires it, with access restricted. Local enquiry downloads remain under your control.
7. Your Choices And Rights
Depending on the circumstances, you can request access, correction, deletion, restriction or portability of your personal data, and object to processing based on legitimate interests or to direct marketing. We may need to verify your identity and normally respond within one month, subject to lawful extensions. You can complain to the UK Information Commissioner’s Office at ico.org.uk, or to your local supervisory authority where applicable.
8. Cookies And Security
This website does not add advertising or analytics scripts. The hosting platform may use essential authentication or security technologies. The product catalogue and enquiry tool need no marketing cookies. Any future optional analytics or marketing cookies will be explained and, where required, held until consent. We use proportionate technical and organisational safeguards; no system can be guaranteed completely secure.
9. Children, Decisions And Updates
Our products target business users and are not directed at children. We do not intend to make solely automated decisions with legal or similarly significant effects. We will update this notice when practices change and provide additional notice for material changes where required.
Reference guidance: ICO — Transparency And Privacy Information · GOV.UK — Online Selling And Digital Content.